We highly recommend using a rug pad - they prevent sliding, shifting and wrinkling. Not only does this help with safety in high-traffic areas, but equally prevents premature aging of the carpet. In addition, vacuuming is made easier with a rug pad. At ECARPETGALLERY we offer our premium rug pad constructed from felt and latex. The 1/4" thick pad serves as an added cushion underfoot.

Rugs should be vacuumed regularly to remove deeply embedded dirt and prolong the life of your carpet. We recommend vacuuming your rug on a low power setting once a week, especially in the first month. It is important to be careful when vacuuming around the fringes as they can easily get caught and ruined in the vacuum cleaner.

Beating is a traditional way of cleaning a hand-knotted rug. To do this, simply hang your carpet outside and shake it to loosen dirt and other particles.

During and immediately following the placement of your new rug, there may be a slight odor. Ventilation with fresh air is recommended. Open windows or doors and run the fan of the AC system for up to 72 hours.

The best way to store a rug is to roll it tightly and wrap it, which will result in a longer life expectancy. To prepare your rug for storage, we recommend the following steps:

• Lay your rug flat.
• If the carpet is above 5-6ft wide, fold it in half on it's width.
• Tightly roll the rug until it is fully packed together.
• Tie a piece of string around the center to ensure it stays in place.
• Wrap the rug in airtight polythene with moth balls and store in a dry place.

Treat any spills by blotting with a dry cloth, and use a common wool cleaning detergent to remove stains. Avoid rubbing or stroking as this can set the stain deeper into the rug. We recommend scraping solids with a blunt knife or a spoon. For hard-to-remove stains, opt for a professional cleaning service.